Terms & conditions

General terms and conditions of Zurich Plastic Surgery, Bernhard-Simon-Strasse, 7310, Bad Ragaz, Switzerland and the affiliated physicians and consultants, independent or not. Zurich Plastic Surgery is located at Bernhard-Simon-Strasse, 7310, Bad Ragaz in Switzerland. Zurich Plastic Surgery is registered in the Health Professions Platform under GLN 7601007572397.
These terms and conditions apply to all treatment agreements concluded with clients by Zurich Plastic Surgery and by the affiliated physicians and consultants, independent or not, insofar as these activities are performed within the scope of the clinic. At the request of the client, the general terms and conditions are available at all times and, if desired, they will be sent to him/her free of charge.

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The information provided does not constitute an offer or medical diagnosis under any legislation. This applies to patients from Switzerland and abroad as well as cooperation partners such as research institutions, hospitals etc. No rights are invoked either by the information provided or its use. All medical advice is given according to the best of our knowledge and belief, and is followed at the patient’s own risk. It does not take the patient’s individual requirements or condition into account and is not an adequate alternative to visiting your doctor.

Zurich Plastic Surgery is not liable for any damage arising from the use of the internet portal, especially as a result of misinformation or technical failures. In addition, no liability is assumed for the content or correct functioning of other linked websites, or for third parties’ adherence to the legal requirements.

Zurich Plastic Surgery reserves the right at any time and without notice to abandon the operation of the website and/or to modify, add or delete content.

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Copyright

The entire content and structure of the Zurich Plastic Surgery’s internet portal are protected by copyright. The APS brand and the associated logo are copyright protected. The downloading or printing of individual pages or documents for private, non-commercial use is permitted. The reproduction of individual pages or documents for public non-commercial purposes is permitted exclusively when the Zurich Plastic Surgery copyright and the reservation regarding further and commercial usage are cited. Any further use, in particular the complete or partial reproduction for commercial purposes, electronic distribution or distribution via other means, and modification and linking for commercial and/or public purposes requires the prior written consent of Zurich Plastic Surgery.

 

Terms and Conditions:

 

1. Definitions and terms:

In these general terms and conditions is understood under
Zurich Plastic Surgery in Switzerland and/or the independent physicians working therein. Treatment agreement: all agreements concluded by Zurich Plastic Surgery with a client regarding a treatment.
Client: the counterparty of Zurich Plastic Surgery when entering into an agreement.
Treatment: all operations, including research and giving advice, which are directly related to the client, which are carried out at Zurich Plastic Surgery.

 

2. Applicability:
These general terms and conditions apply to the establishment and implementation of the treatment agreement concluded between the client and Zurich Plastic Surgery. A deviation from these general terms and conditions is only valid if Zurich Plastic Surgery has explicitly agreed to this in writing. The client waives the applicability of his or her General Terms and Conditions. A deviation from these general terms and conditions is only valid if Zurich Plastic Surgery has explicitly agreed to this in writing.

 

3. Formation of the treatment agreement:
The treatment agreement is concluded when the client instructs Zurich Plastic Surgery to perform treatments. Before concluding the treatment agreement, the client is informed about the intake procedure used, intended results, possible risks and consequences, alternatives for the treatment, the price of the treatment and method of payment, the cooling-off period, and the actions to be taken after the conclusion. of the treatment agreement.
The client will provide Zurich Plastic Surgery, partly in response to its questions, to the best of its knowledge with the information and cooperation that it reasonably requires for the execution of the treatment agreement and records this in an extensive anamnesis statement and questionnaire. Each client must identify himself with a legally recognized proof of identity.

 

4. Treatment:
Zurich Plastic Surgery will perform the treatment to the best of its knowledge and ability and in accordance with the requirements of good workmanship. Zurich Plastic Surgery has the right to have certain activities performed by third parties, if and insofar as the proper execution of the agreement requires this. Zurich Plastic Surgery does not need to obtain permission from the client for this. The doctor has an effort obligation and no result obligation.

 

5. Cancellation/suspension of the treatment agreement:
Termination or suspension of the treatment agreement is possible if the client behaves improperly or improperly towards Zurich Plastic Surgery or its employees or the volunteers working there and/or towards fellow clients.
There are circumstances that prevent the execution of the assignment and that cannot be attributed to Zurich Plastic Surgery. These include: strikes in other companies; wildcat strikes or political strikes in the Zurich Plastic Surgery business; an unforeseeable shortage of personnel; a general lack of the necessary raw materials and/or other necessary goods or services that are necessary for the execution of the assignment; unforeseeable stagnation at suppliers or other third parties on which Zurich Plastic Surgery depends; general transport problems and/or, the cancellation and/or change of flights.
These circumstances are examples of force majeure, insofar as they make it impossible or unreasonably difficult to carry out the assignment. If a circumstance arises after Zurich Plastic Surgery should have already fulfilled its obligations under the assignment, Zurich Plastic Surgery still has the right to invoke force majeure. In the period of force majeure, the obligations of Zurich Plastic Surgery are suspended. If that period lasts longer than three months, both parties have the right to dissolve the agreement, without any obligation in that case.

If Zurich Plastic Surgery has already partially fulfilled its obligations at the time of the force majeure, it has the right to invoice the part already performed separately. The same applies if Zurich Plastic Surgery can only partially fulfill its obligations. The Client is then obliged to pay this invoice as if it concerned a separate assignment. However, this provision does not apply if the already performed or executable part of the assignment has no independent value.

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6. Cancellation of consultation and/or treatment:
Consultation appointments that are canceled 24 hours or less before the relevant appointment or that are not canceled without the client appearing, can be charged to the client by Zurich Plastic Surgery. Zurich Plastic Surgery will charge the deposit to the client for treatment appointments for a plastic surgery procedure that are canceled 14 days or less before the relevant appointment or, without the client appearing. In the event of default by clients who have acquired the right to a treatment agreement via a voucher, the right to treatment lapses without any refund of the costs for obtaining the voucher. If clients who were scheduled for a free touch-up are absent, the right to treatment lapses.

 

7. Payment:
Payment for the treatment must be made in advance. The client is obliged to have paid the invoice in full no later than 14 days before the start of the treatment. In order to be able to set a treatment date, the client must pay a deposit. This deposit is part of the total amount. Any contribution from the health insurers in the treatment must be reimbursed by the client. Zurich Plastic Surgery has the right to suspend the execution of the treatment, both before the start of the treatment and in the interim, until the moment that the client has made the advance payment to Zurich Plastic Surgery. Only after prepayment has been received in accordance with the previous paragraph will actual treatment be started. Due to the mere fact that Zurich Plastic Surgery has not received the full amount of the invoice on the due date of the invoice, the client is in default without any notification.

 

8. Personal Patient File:
Zurich Plastic Surgery sets up a personal patient file with regard to the client. At the request of the client, Zurich Plastic Surgery will provide the client with access to the file. Zurich Plastic Surgery uses the legal retention period for archiving the file.

9. Confidentiality:
Zurich Plastic Surgery is obliged to maintain confidentiality towards third parties that are not involved in the execution of the assignment. This duty of confidentiality concerns all information of a confidential nature that has been made available to Zurich Plastic Surgery by the client. The obligation of secrecy does not apply if there is an obligation under the law to disclose certain information. Zurich Plastic Surgery is entitled to use the information obtained for statistical or presentation purposes. Zurich Plastic Surgery will ensure that the information cannot be traced back to the individual client.

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10. Property Liability:
Zurich Plastic Surgery is not liable for damage to or loss of clients' property. The client must take the necessary care to prevent damage to or loss of his property.
Liability Zurich Plastic Surgery:
The liability of Zurich Plastic Surgery, both for direct and consequential damage and insofar as this is covered by its liability insurance, is limited to the amount of the invoice. A complaint does not suspend the payment obligation of the client. If a complaint is well-founded and recovery is possible, Zurich Plastic Surgery will still perform the work as agreed.

 

11. Complaints procedure:
Zurich Plastic Surgery considers quality of paramount importance and considers it very important that its clients are satisfied. Zurich Plastic Surgery has a complaints committee. If there is any dissatisfaction, the management will try to find a solution with you. If the client cannot come to an agreement with the management, there is the possibility to turn to an independent complaints committee.

 

12. Disputes Committee:
Zurich Plastic Surgery uses the complaints portal Care. The Disputes Committee is independent and impartial and thus offers the client a fast, accessible and inexpensive procedure option.

 

13. Safety:
Safety comes first at Zurich Plastic Surgery. If you observe unsafe, risky actions or incidents, we invite you to report this to the management.

 

14. Applicable law:
Swiss law applies to all agreements between the client and Zurich Plastic Surgery. All disputes related to the agreement between the client and Zurich Plastic Surgery, to which these general terms and conditions apply, will be settled by the competent court in the district where Zurich Plastic Surgery has its office.